NOC — STORE POLICIES

Non Optimal Conditions LLC
Last Updated: August 26, 2026

By purchasing from or using the NOC website, you acknowledge the policies outlined below.

RETURNS & REFUNDS

ALL SALES ARE FINAL

At this time, all NOC sales are final.

We currently do not accept returns, refunds, or exchanges for reasons including:

• Ordering the wrong size
• Change of mind
• Personal preference
• Item not fitting as expected
• Sale or promotional purchases

Please carefully review product descriptions, sizing information, measurements, colors, and product images before completing your purchase.

Nothing in this policy limits rights that cannot legally be waived under applicable consumer-protection laws.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or different from what you ordered, contact contact@nonoptimalconditions.com within 7 days of delivery.

Please provide your full name, order number, a description of the issue, clear photos of the item, and photos of the packaging when applicable.

Once reviewed, NOC will determine the appropriate resolution, which may include a replacement or refund where appropriate or legally required.

Damage resulting from normal wear, improper washing, misuse, modification, or customer handling is not considered a manufacturing defect.

SHIPPING

PROCESSING

Orders are generally processed within the processing timeframe displayed at checkout or on the applicable product page.

Processing time does not include shipping/transit time.

Processing may take longer during product drops, holidays, promotions, pre-orders, or periods of high order volume.

TRACKING

When tracking is available, tracking information will be provided after your order has been prepared for shipment.

Tracking information may take additional time to update after a shipping label is created.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error after placing an order, contact us immediately at contact@nonoptimalconditions.com. We cannot guarantee that an address can be changed once processing has begun.

DELIVERY DELAYS

Estimated delivery dates are not guaranteed.

NOC is not responsible for delays outside of our reasonable control, including carrier delays, severe weather, transportation disruptions, customs processing, or other unforeseen circumstances.

LOST OR DAMAGED PACKAGES

If your package appears lost or arrives damaged, contact contact@nonoptimalconditions.com with your order number and details regarding the issue.

We will assist you with the appropriate next steps, which may include a carrier investigation or claim.

ORDER CHANGES & CANCELLATIONS

Orders may begin processing shortly after they are placed. Because of this, we cannot guarantee cancellations or modifications after checkout.

This includes changes to size, color, quantity, shipping address, or products ordered.

If you notice an error, contact contact@nonoptimalconditions.com as soon as possible.

SIZING

Customers are responsible for selecting the appropriate size before purchasing.

Please review the size chart and any product-specific sizing information before completing your order.

Ordering an incorrect size or deciding that you prefer a different fit does not qualify for a return, refund, or exchange under our current policy.

PRE-ORDERS

Products specifically identified as pre-orders are not immediately available for shipment.

Estimated production and shipping timelines will be provided on the applicable product page whenever possible.

Pre-order shipping dates are estimates and may change because of manufacturing, production, transportation, or other delays.

PRIVACY

Non Optimal Conditions LLC respects the privacy of our customers.

When you use our website or make a purchase, we may collect information necessary to operate our business, including your name, email address, phone number, billing and shipping address, order information, website usage information, and device or browser information.

Payment information may be processed securely by third-party payment processors. NOC may not directly store complete payment-card information.

HOW WE USE YOUR INFORMATION

Information may be used to:

• Process and fulfill orders
• Process payments
• Provide customer support
• Send order and shipping updates
• Improve our website and customer experience
• Prevent fraud
• Maintain website security
• Provide marketing communications where permitted
• Comply with applicable laws

COOKIES

Our website and service providers may use cookies, pixels, analytics tools, and similar technologies to operate the website, understand website activity, improve our services, and measure marketing performance.

Where required by law, customers will be provided appropriate choices regarding these technologies.

THIRD-PARTY SERVICES

We may use third-party providers for website hosting, e-commerce, payment processing, shipping, order fulfillment, analytics, advertising, and customer support.

These providers may process information according to their respective privacy policies and agreements with us.

MARKETING

If you subscribe to NOC promotional emails or other marketing communications, we may send information regarding new releases, product drops, restocks, promotions, special offers, and brand announcements.

You may unsubscribe from promotional emails using the unsubscribe option provided in those communications.

You may still receive transactional communications relating to purchases, customer service, security, or your account.

INTELLECTUAL PROPERTY

Unless otherwise stated, NOC branding, logos, graphics, artwork, product designs, photographs, written content, and other original materials displayed on nonoptimalconditions.com are owned by or licensed to Non Optimal Conditions LLC and are protected by applicable intellectual-property laws.

Our content may not be copied, reproduced, distributed, sold, modified, or used commercially without authorization from Non Optimal Conditions LLC, except where otherwise permitted by law.

FRAUD & CHARGEBACKS

If you experience an issue with an order, please contact NOC first so we have an opportunity to investigate and resolve the issue.

Fraudulent purchases, knowingly false payment disputes, abuse of promotions, or other fraudulent activity may result in cancellation of orders or restriction from future purchases where permitted by law.

POLICY CHANGES

Non Optimal Conditions LLC reserves the right to modify these Store Policies from time to time.

Updates will become effective when the revised policies are posted on our website unless applicable law requires otherwise.

The date at the top of this page indicates when these policies were most recently updated.

CONTACT US

For questions regarding orders, shipping, or these policies:

Non Optimal Conditions LLC
NOC — Non Optimal Conditions
Email: contact@nonoptimalconditions.com
Website: nonoptimalconditions.com

Growth Despite Imperfect Circumstances.